In some cases,  it can take a little over 24 hours for the payment to register;  and then for the purchase to arrive in your game account. If after that time you still didn't receive it, please immediately contact our support team. We will do our best to help you! Make sure to provide the following information about your purchase:

1. The exact amount of the items you purchased.
2. Date and the approximate time of your purchase.
3. A screenshot of the purchase receipt.