FAQ

How to contact us?
How to contact us? This is very easy! Follow those simple rules and you won't have such questions any more. First of all, think about it, maybe someo...
Wed, 17 Oct, 2018 at 12:31 AM
Error Loading Videos - Why am I not able to watch ads videos?
There may be two reasons. Your internet connection is not good to load a video. At that moment there isn't a video ad available to play in your re...
Wed, 22 Feb, 2017 at 6:38 AM
How to earn gems?
There are many ways to earn gems in the game. 1. See rewarded videos to get 1 free gem. 2. Like our Facebook page. 3. Connect to the Facebook page. 4. I...
Sat, 24 Jun, 2017 at 4:48 AM
How to redeem code on iOS?
This method describes, how to redeem the promo code for 5 gems. Plz, select the IAP, for which you are given promo code for. Open the game, for which you...
Wed, 15 Mar, 2017 at 4:14 AM
I installed the game and logged in with FB but it is not syncing with my other Device...?
We are using CloudSync feature to save users data. So make sure, you are logged in Google Game Play services to save this. While on iOS it will save automat...
Mon, 31 Jul, 2017 at 11:08 PM
I didn't receive my purchase. What should I do?
In some cases,  it can take a little over 24 hours for the payment to register;  and then for the purchase to arrive in your game account. If after that tim...
Wed, 22 Feb, 2017 at 6:50 AM
How to Request for a Refund on iOS?
To get a refund, Apple has a standard process for this here.
Wed, 22 Feb, 2017 at 6:47 AM
I didn't receive my purchase on Android. What should I do?
Sometimes it takes a little more than 24 hours since the moment of payment for the purchase to arrive in your game account. If after that time you still didn...
Wed, 22 Feb, 2017 at 6:56 AM
How to Request for a Refund on Android?
Some troubleshooting steps here in this link and if you still didn't get your purchase within 24 hours, please contact us with your receipt of payment ...
Wed, 22 Feb, 2017 at 6:54 AM
Where can I see my purchase history for iOS?
You can find more information about your purchase history on apple in the customer support section  https://support.apple.com/en-us/HT204088
Wed, 22 Feb, 2017 at 6:51 AM